This is the unfortunate disadvantage of using a shared IP address. Keep in mind, anyone behind your network (siblings, family, friends, etc) who also play on or if your ISP shares your IP address (as in more than one persons are given the same IP address) and gets restricted from, the penalties will be applied to everyone using the shared IP address. Customer Support does not remove these restrictions. If your restriction lasts more than 24 hours, most likely it is a 2-week restriction. Note that some restrictions last as little as an hour, typically those caused by connectivity issues. The article below covers the most common causes of temporary restrictions. If you cannot access only one realm then you may have a temporary IP restriction. For instance, if you are on USWest, attempt to log onto USEast. If you receive the message that you are temporarily restricted or unable to connect, the first step is to attempt to log onto another realm.
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